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Swedish Customer Relations Representative (Mauritius)

Star Stable’s Customer Relations team are the superheroes our millions of players around the world call upon in their hour of need. We rush to the rescue on pretty much every topic under the Star Stable sun; we answer questions, offer advice, hunt down bugs, moderate chats, enforce the Star Stable terms of service and do all we can to be there for our epic community.

Right now, we’re looking to recruit a native Swedish speaker with impeccable English skills to join our team of outsourced support agents based in Mauritius. There’s a relocation package on offer and the chance to gain experience working with Apollo Blake, a leader in business process outsourcing.

PRIMARY RESPONSIBILITIES

  • Providing front-line responses to support tickets from players: in Swedish as well as English, ensuring speed and efficiency;
  • Using established macros to efficiently address frequently encountered player issues;
  • Identifying and escalating more complex issues to our team of Customer Relations Specialists at Star Stable’s head office in Stockholm;
  • Relaying game bugs as reported by players to our Quality Assurance team;
  • Monitoring player behaviour in-game using Game Master and Crisp tools;
  • Maintaining familiarity with the game through frequent gameplay.

We’ve got:

  • An awesome game, loved by more than 7 million players worldwide;
  • A community of passionate and engaged gamers who need your help;
  • A team of service legends in Stockholm who’ve absolutely got your back.

You’ve got:

  • The drive to efficiently help players with their problems;
  • A great written personality and a firm grasp of good-quality English;
  • An ability to explain complicated concepts in a simple way;
  • Experience in customer support or a role helping other people solve problems;
  • A calm and focused approach to handling a high-volume workload;
  • An aptitude for using a range of different support software applications;
  • Attention to detail, a sharp eye for problem-solving and great people skills.

It’d be awesome if you had:

  • Additional language skills in addition to your mother tongue and English;
  • A passion for gaming; especially if you’re into games featuring horses, magic and adventure that are named Star Stable;
  • Experience in a role where you could connect with a similar target audience.

About Star Stable:

Star Stable Online is a vast online multi-player adventure game designed to inspire and encourage girls to work together to solve problems and complete challenges, all while on horseback. At more than 10 million registered users, Star Stable is quickly becoming one of the most popular online horse games in the world, and one of the few online gaming sites targeted specifically towards girls.

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Stockholm

Jakobsbergsgatan 31
111 44 Stockholm Directions

Workplace & Culture

We employ an international team full of smart, fun and energetic people. They give so much to us, and we want to make sure we give back to them! As a team member at Star Stable Entertainment, you'll enjoy a number of perks such as: 



  • Office snacks

  • Fika Fridays 

  • Team breakfast on Monday mornings

  • Gym allowance

  • Flexible working 

  • Generous insurance package 

  • Pension

  • Yearly company events 

  • 6 weeks' vacation

  • Location – we are in the center of it all!


For our international hires, we team up with a great group of relocation specialists who can help bring you and your family to Sweden free of stress.


If you want to know more, get in touch!





Already working at Star Stable?

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email
@starstable.com
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