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Social Media Moderator

We are currently searching for a Social Media Moderator to join our team! In this role, you'll be in direct contact with our players via social media and other pipelines acting as a bridge between the community and our team. This role is essential in helping Star Stable keep our players needs front and center!

As a Social Media Moderator at Star Stable, you will be:

  • Acting as a point person for our Player-Moderators - review their in-game logs/reports, answer questions, etc.
  • Moderating and responding to comments, questions, messages, etc. on social media - Facebook, Instagram, Twitter, YouTube
  • Assisting with the coordination of social media posts created by the content team for release on our various channels
  • Being proactive and contribute with ideas and feedback to relevant departments to ensure the players and their experiences are heard

To do well in this role, you should be:

  • Fluent in English; likely having English as your native language
  • Strong in communication both written and verbally, ability to communicate in a constructive manner
  • Solution-orientated, a sharp eye for problem-solving, attention to detail
  • Have the drive to quickly and efficiently help players with their problems
  • Having a great understanding of customer satisfaction, needs, and feels
  • Empathy of our target audience
  • Not afraid to ask questions to ensure players are getting the help they need
  • Comfortable branching away from standard responses to provide a more personal interaction
  • An ability to explain complicated concepts in a simple way, love sharing knowledge and feedback
  • An aptitude for using a range of different support software applications
  • Proven community moderation experience - minimum of 2 years recent experience
  • A team player

It is considered a strong bonus if you have:

  • Experience in a role with a similar target audience
  • A passion for gaming, especially games featuring horses, magic and adventure
  • A positive approach
  • Willingness to play Star Stable and garner an in-depth understanding of the game
  • Additional language skills, eg. Polish, German or a Scandinavian language

*This role is a parental leave cover position and will have a fixed term contract for 18 months.

ABOUT STAR STABLE:

Star Stable Entertainment AB offers an international and fun workplace driven by passion and innovation. Our game Star Stable Online (SSO) is a vast online multiplayer adventure game designed to encourage girls to work together to solve problems and complete challenges as well as explore a large scale, complex magical world from horseback. With more than 10 million registered users, Star Stable Online is one of the most popular MMOs  in the world, and one of the few online games targeted specifically towards girls.

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Or, know someone who would be a perfect fit? Let them know!

Where work meets play

Here are just a few of the many benefits you'll enjoy at Star Stable:

Flexible working: 
Everyone has their life outside of the office. Whether you have kids, a cat, or maybe a horse?  Whatever it is that you tend to outside of the office, we offer flexible working options so you can make it all work! 

Positive work environment:
We love to laugh, high five our successes, and help each other out.  We promise you a fun and positive working environment where you can be yourself and fit right in.

Off-site events:
As much as we accomplish in the office, we know the importance of getting outside, too! That's why we frequently plan team outings to get out and explore the best that Stockholm has to offer us.

Health allowance:
Run for the hills! Heck, we'll even give you 5,000 SEK a year to get there.

Food:
Snacks on snacks on snacks. When hunger strikes, we've got you covered.

Fun, interactive workplace:
We have an entire section of the office dedicated to every gaming console imaginable, and it's all for you to enjoy!

Breakfast and fika:
It's a little easier to hop out of bed on Monday mornings when you know there's a nice breakfast waiting for you. To top that; we make Fridays so much sweeter just by adding some cake. These are regular occurrences here and ones that you're surely to love as much as we do!

Insurance/Pension:
Life comes at you quick, luckily we have a generous insurance package and pension so you can sleep at night knowing we've got your back.

Location:
Sweden is home to the second-highest concentration of video game studios per capita in the world, and we're at the center of it all!

Relocation assistance:
Relocation support-for our international hires, we team up with a great group of relocation specialists who can help bring you and your family to Sweden stress-free. 

 


 


 

Why join us?

 

Our mission is to empower and inspire, and we believe the best place to start is with a talented, diverse team. Star Stable currently employs 120+ people from all over the world and we're always looking for the best and brightest to join our team as we continue to grow.

 

We believe in a fun and balanced workplace, and that's why we offer special perks like flexible working hours, fun team events, and an office gaming area. 

 

Already working at Star Stable?

Let’s recruit together and find your next colleague.

email
@starstable.com
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